Frequently Asked Questions

Welcome to our Frequently Asked Questions page! We understand that you may have questions about our jewelry, policies, and services, and we’re here to provide clear answers. Below, you’ll find helpful information on a range of topics to ensure your shopping experience with Exquisite Gemstone Jewelry is as smooth as possible. If you don’t find the answer you’re looking for, feel free to contact us directly — we’re always happy to assist.

We offer jewelry made from high-quality materials, including natural gemstones, sterling silver, and gold. Each product listing provides detailed information about the materials used in that specific piece.

Absolutely! Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.

To keep your jewelry looking its best, clean it regularly with mild soap and water, and store it in a cool, dry place away from sunlight and humidity. Detailed care instructions are also provided on our Jewelry Care Instructions page.

Yes, we offer complimentary gift packaging with every order. You can also include a personalized note at checkout if you’re sending a gift to someone special.

While we do not create custom jewelry, we offer a wide variety of beautifully curated pieces from skilled artisans, ensuring you’ll find something perfect for every occasion.

You can reach our customer service team via email, phone, or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

Yes, we prioritize the security of your personal information. Our website uses encryption to protect your data, and we adhere to strict privacy policies to ensure your information is never shared without your consent.

Yes, we frequently offer special promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers and sales events!